Help
Short, plain answers for customers and for businesses, and guides to living in Greater Malé.
For businesses and professionals
Joining, verification, leads, commission, disputes and the business tools.
What does it cost to join?
Joining and the business tools (invoices, GST statements, document vault, projects, reports, payroll) are free. Haama earns a commission on jobs you finish through it.
How much is the commission?
5% of the final price of each finished job today. The current rate is always shown under Haama balance. There is no fee for sending a quote at the moment.
How does the commission get paid?
It comes out of your Haama balance when the customer confirms the job, or seven days after Haama asks them if they don't answer. You top up the balance by bank transfer and staff approve it.
Who collects the customer's payment?
You do, directly from the customer. Haama never holds the customer's money.
Who can join?
Registered businesses, and Maldivian professionals who work for themselves. Staff of a business join through that business's team.
What do you need to verify my business?
A business: its registration certificate and its company profile sheet from the Business Portal, uploaded to the document vault. A professional: a national ID card, which is deleted once checked.
Do customers see my business's name?
Not until they choose your quote. Before that they see your rating, jobs done and usual reply time. Once they choose you, they see your name and number and you see theirs.
Do I have to quote on every lead?
No. Quote the jobs you want and pass on the rest. Passing costs nothing.
What is the draft quote?
For each lead Haama suggests a price and time from your own price list, or from usual prices if your list is empty. You edit it before sending. Nothing is sent without you.
What happens if a customer reports a problem?
You have 3 days to offer a fix or a refund, or to say why you disagree. If the customer accepts and confirms, it is closed between you. Haama steps in only when you can't agree.
Can a dispute hurt my rating?
Only a case the Haama team records for the customer. It counts as a one-star rating for that job for 12 months. Settled cases and cases recorded for you count nothing.
Can my staff use the account?
Yes. Add each person by email under Team and give them a role: owner, admin, estimator, supervisor, accountant or viewer. Each sees only what the role allows.
Does Haama file my GST?
No. Haama prepares your output and input tax statements in MIRA's layout from your invoices and bills. You check them and file with MIRA yourself.
What is Haama Plus?
Paid add-ons switched on per business: lead package, purchases and bill scanning, bid creator, and detailed reports. The free tools keep working without it.
Can Haama staff see my invoices?
No. Staff see how many records you have, not their contents. To help you they can open support access for one hour with a stated reason, read only, and you can see that it happened.
Is there a mobile app?
Haama installs from your browser to your phone's home screen and opens like an app. Dedicated iOS and Android apps for businesses are planned.
Still not sure? See how Haama works in a one-minute animated guide, or read what happens if something goes wrong.