Help
Short, plain answers for customers and for businesses, and guides to living in Greater Malé.
For customers
Asking for quotes, choosing, paying, and what to do if a job goes wrong.
Is Haama free for customers?
Yes. You never pay Haama. You pay the business you choose, directly, when the job is done.
Do I need an account?
No. Each request has its own private link, sent to you on WhatsApp. If you want all your requests in one place, add your email on any of your Haama pages and sign in with it.
How many quotes will I get, and how fast?
Up to three. Most arrive within a few hours between 8 am and 10 pm. If fewer than two businesses have quoted after 45 minutes, Haama asks more.
Why can't I see the business's name on a quote?
Until you choose, each quote is shown as "Verified business A, B or C" with its rating, jobs done and usual reply time. This keeps the comparison about price and record. The name and WhatsApp number appear the moment you choose.
Who are the businesses?
Registered businesses and Maldivian professionals. Haama checks a business's registration documents, or a professional's national ID card, before it may take jobs.
Who sees my phone number?
Only the business whose quote you choose. Businesses that are asked to quote see the job, the area and the urgency, not your name or number.
How do I know a price is fair?
Each quote is compared with the usual price for that kind of job, taken from final prices other customers reported. The Fair prices page shows the range once there are at least five finished jobs of a kind.
How do I pay?
Directly to the business, in the way you agree with it. Haama does not hold or pass on your money.
What if I change my mind?
Before you choose a quote you can cancel the request from its page. After you choose, speak to the business.
What if the job goes wrong?
Within 14 days, open your request page and choose Report a problem. The business has 3 days to offer a fix or a refund. If you can't agree, the Haama team steps in to help you both reach a solution.
Can Haama refund me?
No. You paid the business, so a refund comes from the business. Haama can return its own fee to the business and stop sending customers to one that doesn't put things right.
What is the Home Record?
A free list of your AC units and appliances with their service dates. Haama reminds you on WhatsApp when one is due, with quotes one tap away.
I lost the link to my request. What now?
If you added your email, sign in with it to see all your requests. Otherwise message Haama on WhatsApp from the number you used.
Where does Haama work?
Greater Male (Male, Hulhumale and Vilimale) is always open. Other cities and islands open as checked businesses start working there; the request form lists the places that are open now.
Still not sure? See how Haama works in a one-minute animated guide, or read what happens if something goes wrong.